A week ago, my desktop computer was experiencing a problem where after I downloaded a windows update and was resetting my computer, it froze on an opening screen. I reset it only to find out that nothing would even show up on the monitor, but I could hear the inner fan running. After switching the video card and then the hard drive with a spare computer, I still couldn’t get it to show anything on screen and now that spare computer was experiencing the same problem.
So I put everything back to their original positions and took it to Office Depot for their free PC checkup, and somehow they got it to work again, which was weird since, aside from my computer being slow due to the small amount of memory it has (256 MB), they claimed there was nothing weird. Although while they were checking it, it reset by itself a couple of times, but they said it’s just because I needed to clear up some space on my hard drive.
So now that I’ve gotten it back, I’ve noticed that even though I freed up some space, my computer would still reset by itself at random times. And in recovering from the reset, when I enter my admin account, it tells me that the system has just recovered from a serious error. The error report that it generates includes two files with the last part of the file names labeled
\LOCALS~1\Temp\WER9b53.dir00\Mini031709-01.dmp
and
\LOCALS~1\Temp\WER9b53.dir00\sysdata.xml
I’ve tried running my antivirus program, but my system keeps resetting before it fully completes the scan. Although, the longest scan it performed before resetting yielded no apparent viruses.
Could anyone help me to figure out what’s wrong?
Also, I don’t know if this is related or not, but I can’t even get that windows update to stay, each time it said it completed successfully, the next time I booted up my system, it would tell me that there’s still a windows update to download.
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